1. A Proud History of Financial & Emotional Success
At MoveZen, we’ve seen remarkable growth over the past several years—but what we’re most proud of is our ability to help owners and residents thrive. By aligning our incentives with our clients’, we’ve consistently sent 80% of collected rent to owners (since 2020), maintained a 4% vacancy rate, and kept eviction experiences below 1%. We’re not chasing quick wins; our philosophy centers on profit through resident satisfaction—a rare win-win model that led Inc. Magazine to recognize our outstanding performance during 2021–2023.
2. An Unmatched Team & Local Expertise
We combine industry-leading tools with invested local real estate brokers who live and work in your neighborhood. This pairing of national best practices and hyper-local insight is what sets us apart. Our results have been proven in the toughest rental environment since 2020, thanks to:
Cutting-edge tech that automates and optimizes showings, listings, and follow-up.
High-touch service from people who truly know the local market—because they’re part of it.
Responsive support from a nimble, family-owned team with nearly 20 years of experience.
3. Goldilocks Relationships: Balanced & Long-Term
Our “just right” approach strikes the perfect balance between owner satisfaction, resident well-being, and vendor partnerships:
Regional, Family-Owned Roots: Headquartered in Wilmington, NC, we’ve expanded while staying close to our core values of fairness and transparency.
Designed for the Long Haul: We don’t cut corners for short-term gains. Consistent profits and minimal stress for both owners and residents is our priority.
Commitment to Quality: By focusing on healthy, enduring relationships, we make sure every property is well-cared-for, leading to more renewals and fewer headaches for everyone.
We stand by our work with unique guarantees that underscore our confidence in the MoveZen method:
4.1 Satisfaction & Vacant Cancel Guarantees
Satisfaction Guarantee: If you want to end the management relationship early, you can exit for just 50% of remaining charges.
Vacant Cancel Guarantee: Haven’t leased yet and changed your mind? Cancel for $395—no hidden penalties.
4.2 Tenant Placement & 30-Day Lease Guarantees
Tenant Placement Guarantee: If your resident doesn’t fulfill at least 12 months of their lease, we refund prorated charges for any lost time.
30-Day Lease Guarantee: If we don’t secure a lease within our quoted rent range within 30 days, your first month’s management is free.
4.3 Maintenance Limit & Eviction Guarantees
Maintenance Limit Guarantee: We set personalized limits for emergency repairs and never charge without your approval.
Eviction Guarantee: We’ll manage the eviction process at no charge for residents we’ve placed, or contribute $1000 toward an attorney if needed.
4.4 Markups, Prorates & Renter-Friendly Policies
No Markups: We don’t add offboard or hidden fees on top of normal costs.
Prorate Guarantee: Your portion of any partial rent payment is always prioritized.
Low Renter Charges: We keep fees fair and transparent, encouraging prompt payments and long-term happiness.
5. No Charge for the Essentials
MoveZen isn’t in the business of tacking on extra fees. We include critical services at no added cost:
3D Tours & Professional Presentations: High-quality marketing photos and virtual tours at no charge (and we’ll even re-shoot if needed).
ShowMojo Scheduling: State-of-the-art lockboxes and automated scheduling that both owners and residents love.
Basic Repair & Maintenance Oversight: We handle estimates and vendor coordination—never upcharging for standard repairs.
Annual Inspections: Two inspections per year are included to ensure your asset stays in excellent shape.
Financial Reporting & Marketing: 1099 forms, monthly statements, and additional marketing channels come standard, with no extra bills.
Why MoveZen?
80% Rent Disbursement Since 2020: Our commitment to transparent, fair pricing keeps owner returns high.
4% Vacancy Rate & <1% Eviction: We place high-quality residents and handle potential issues before they become crises.
Family-Owned & Regional: Nearly two decades of experience means we blend personal, localized service with big-market expertise.
Guaranteed Excellence: From satisfaction and vacancy guarantees to no-upcharge services, we stand behind every promise we make.
If you’re looking for a stress-free, high-ROI approach to property management—where everyone involved genuinely benefits—MoveZen is ready to help. We look forward to adding you to our growing family of happy owners and residents, backed by performance you can trust.
Ready to experience the MoveZen difference? Contact us today to learn how we can deliver superior results, transparent pricing, and genuine peace of mind.
Born and raised in Western North Carolina, Hayli brings creative flair, marketing expertise, and a keen eye for detail to every project. Her passion for connecting with people and dedication to quality make her an enthusiastic and valuable contributor.
Property Management Myths, How to Avoid Them and Set the Right Investment Priorities as a Landlord So Far in 2024 we Have Gotten Immense Push Back on Reducing Rental Rates Especially when it’s below past leases. The market doesn’t care what you used to get, and it’s well documented in ever major city that we…
The long and short of it… Have you considered short-term rentals? This would include vacation rentals, families that have closed on their first house but not on the second, college students or temporary workers. Large corporations often prefer to rent a house for a short time versus paying the hotel fees for new or temporary…
Since 2019, build-to-rent homes have been booming. In fact, the build-to-rent model is one of the fastest-growing sectors in the housing market. Build-to-rent homes are affordable yet flexible, and more and more real estate investors are taking advantage of them. But, what are build to rent communities and why should you jump on the trend? Keep reading to…
So you know that you don’t have enough money to pay your rent this month. Now what? What are your options if you cannot pay your rent on time? Here are some suggestions: Call Your Landlord Right Away If someone owed you money, which would you prefer? That they just disappear and hide from you…
Every landlord on the planet knows the benefits of requiring a tenant to pay a security deposit when they sign a lease agreement. Though that is common knowledge, there are a few facts about security deposits that many landlords know little about. For example, are you collecting? Have you placed your deposits in a trust…
In the early days of my property management career, “Every Landlord’s Legal Guide” by NOLO served as an invaluable resource, and its lessons continue to shape my approach even after 20+ years in the industry. This bestselling guide offers no-nonsense, shockingly practical advice that helps landlords navigate the complexities of rental property management. Here, we…
