Join Our Award-Winning Team
What Our Team Says
“Working for this company has opened so many doors for me and not just professionally. I’ve been able to have a proper work/life balance while also learning so many fun and exciting things no other company would have given me the chance at.”
Jordan Davey
Digital Marketing Manager
Employed 2019
Who we are:
At Victory, we don’t just want to manage your property, we want to make it an amazing experience for you. From day one, we’ve believed in doing more than the average property management company. We know how important your investment property is to you, and we’re here to help grow it. We’ve helped thousands of homeowners find their perfect tenant, while keeping costs down and making sure everyone is happy. We’re here to make property management a breeze for you!
WHY JOIN OUR TEAM:
We’re not your run-of-the-mill property management company. We’ve honed our craft over almost two decades and pride ourselves in being the best in the business. Our award-winning team has spent years revolutionizing and evolving to today’s current market standards. Always learning, always growing, Victory invests its time and money into its staff by offering continuing education, support, growth opportunities, and an unbeatable work/life balance.
Since 2008, Victory has grown from a single small office in Wilmington, NC to eight branches spread throughout Virginia, North Carolina, and South Carolina with more coming soon. Many of the leaders within the business joined our small company in the early years and through hard work, determination, and a passion for the industry have advanced to where they are now.
Open Opportunities
Here at Victory, we cherish our prized handypersons, cleaners, painters, and all 3rd Party vendors. We are constantly on the look for the best in the business. Professionals that are timely, fair, and reliable are always highly sought after. We understand in this market it may be tough to stand out from other competition which is why we go above and beyond to support our vendors with consistent work with fast pay.
This role will consist of a wide range of tasks, not just fieldwork. A good candidate will still be relatively tech-savvy as our company utilizes a fair amount, including handling 3D cameras, several advanced crucial programs, etc
You will use a computer, and multiple programs extensively (similar to Yardi in apartment mgt). Your time will probably be split about 50/50 in the office, and the field (driving to homes) overseeing its smooth operation. However we’ll mold the position to strengths and if getting out and getting hands-on is a better fit, that would be fine too for most of the year
You’ll be on the road all over the Triangle area quite a bit, but especially in summer. In winter it’ll be a lot more desk duty and preparing for a hectic summer. In summer it’s mostly in the field ensuring the following tasks are completed
Ensuring homes are showing well, have working lockboxes, are staying relatively clean, have working keys, and generally all the field work you might associate with people renting and moving into homes
Meeting with tenants to check specific issues, inspecting occupied and move-out rentals, delivering supplies, and assessing complex repairs to determine the best next steps
We have to touch up clean vacant homes, and a decent clean before a move-in. This role would not require much deep cleaning such as on move out, or while occupied, though it’s a diverse business and things come up
For example, while that would be unlikely, it would be fairly likely that you might be at a home using a wet vac and towels to soak up and remove a fair amount of water from a basement or bathroom
Minor repairs would consist of replacing locks, flush mechanisms, smoke detectors, weed eating, painting a room, planting bushes, and most of the things a handy but untrained homeowner might undertake. There would also be some risks involved such as changing light bulbs in awkward places, possibly cleaning gutters, and things of that nature. Again similar to what many homeowners tend to do if they handle maintenance for a large home or rental
Other Tasks:
Updating cameras Ipads, phones, etc
3D scanning homes
Maintaining lockboxes
Cutting and logging keys
Troubleshooting basic technical issues for coworkers
Entering invoices
Processing a series of checklists revolving around move ins and outs
Training coworkers on field task needs
Who’s a good fit:
As long as you enjoy a natural tendency to understand software and tech, then the only primary requirement for this role is that you are highly organized and committed to helping your coworkers. This position is a direct support role for experienced rental home managers who will largely need to see the field through your eyes and trust that they understand what’s actually occurring. While this role will not interact with customers a lot, there is a fair amount, more importantly, one would need to be able to work well with several account managers who’ll be vying for your attention. You’ll need to stay on schedule, not get bogged down, and not get behind on organization or things will pile up fast. This is an on-the-go role. You’ll be in the field with a laptop and tablet and using them among many other things. Failing to be prepared even a small amount of the time quickly compounds, and will ensure this job isn’t a winner for you or us
There will be a lot of driving, and it’s crucial that you’re prepared before heading out, efficient while out (route planning, etc), and doing the needed closing out (notes, status updates, team notices) after a long day in the field
Who isn’t a good fit:
Someone weak in technology, many think they aren’t and find out quickly here that they are
Someone lacking organization. When not working with customers, the best thing a person can do is be organized and efficient. Since our account managers will handle most of the customer contact, that is the crucial skill we are targeting for this role. It’s a fundamental priority so if it’s not a fundamental strength for you, that would be a bad fit
Unable to drive every day, or spend a fair amount of time in the office. With most other time in the field. Our account managers do work from home a fair amount (more due to the necessity of the job market and could change), but given the fact this role will largely be in the field, keeping our offices in shape, and handling all the office work our account managers need, there will be very little work from home time. We are often filling account manager roles also but they usually require a fair amount of experience. While this is designed to attract a different type of skillset, transitioning is always an option for a proven candidate, and the right timing
Unable to do basic cleaning, repairs, or yard work
Who it’s a good fit for:
Even without directly managing rentals, you will learn all our best tricks. It has always been our view that the biggest reason to take a position with our company is to eventually use this experience to productively manage a few of your own rentals. This kind of experience is safe from AI and technology outsourcing, can be used anywhere in the world, and is a hot and dramatically changing industry
If you enjoy being on the road a fair amount, working with your hands, not having to cater much to customers, organizing, planning, and executing the plan, not being micro-managed (for strong performers only), controlling your schedule to some degree, learning a valuable global skill, and possibly best of all enjoying one of the most diverse day to day jobs one could have. In post-COVID housing, there is truly never a dull day and they will fly by, especially in summer
Drawbacks:
Of course, being one of the few who doesn’t work from home often, isn’t ideal
At times you will get your hands very dirty. As noted, in housing, emergencies come up, and our company will do whatever is necessary to ensure they don’t turn into disasters. We are customer service obsessed, and that means catering to demands at times, and we’re all committed to doing whatever may be necessary to build our already stellar reputation
This is a new role within our company. Our account managers have done it for years, but now we’ll be sharing this role among many for the first time, and early on we’ll be doing a lot of experimenting, testing, changing, and formalizing policy. It will change fast and often, and at times seem rather hectic until we lock in the best policies for the long term
While this isn’t a customer service role, you will be interacting with sometimes irate customers at their homes, as well as sometimes stressed and impatient account managers who are also dealing with irate customers. Any rental housing role is likely to require thick skin and patience, and this one certainly does
We’re a very small office with extremely dedicated and hardworking staff. We lack the resources of large companies, but also offer great aspects for those who like the idea of a small, tight-knit work environment
This is an opportunity to join a growing company that offers its employees the potential for long term growth with a solid career in an industry that can withstand the roller-coaster economy.
Applicant absolutely must possess the following…
Reliable transportation
Ability to stay focused and work hard for results without constant oversight
Must be extremely tech / computer savvy
Naturally organized
Basic knowledge of home repairs
Available to take after hours call shifts in the future if needed for emergency maintenance
Not required but would be helpful – NC Real Estate License
Includes:
Mileage reimbursement though we may get a company vehicle in time
401K with 3% company contribution
Great health plan with 65% of primary paid by company
Great dental & vision available
Benefits begin after 3 months
14 Paid days off. All major holidays off (with the exception of occasional rare emergency maintenance duties). Many minor holidays off.
Job Type: Full-time
Pay: $35,000.00 – $39,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Raleigh, NC 27605: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver’s License (Required)
- NC Real Estate License (Preferred)
Work Location: One location
Busy property management firm looking for an accounting assistant. We have an extremely hard working staff and are a results oriented company. Victory manages rental properties all across the NC area and will soon be expanding into other states. We are looking to add another team member with a strong work ethic to our team!
This position is for an Accounting Administrative Assistant and will report to the Accounting Manager. This position will be employed at our corporate office in Wilmington.
This will be a full time position with working hours Monday – Friday from 9AM-5PM. Potential for partial remote work possible in the future for the right individual.
Responsibilities include but are not limited to:
Rental property accounting including AP and AR
Processing any mail received at office
Entering miscellaneous tenant or owner fees in Appfolio
Process payable invoices
Process rent payments and complete bank deposits
Tracking reimbursements
Communicate with owners and tenants on accounting related questions
Assist team on accounting related questions and invoicing issues
Assist with other basic tasks for other departments when needed
Familiarity with Appfolio and Quickbooks a plus but not a requirement
Applicants must possess the following:
Minimum of two years of accounting experience
Exceptional organizational skills and attention to detail
Ability to multitask
Ability to effectively communicate (verbally and written) with team members, clients, and customers
Strong team mentality
Includes
401K with 3% company contribution
Great health plan with 65% of primary paid by the company
Great dental & vision available
Benefits begin after 3 months
14 paid days off annually. All major holidays off (with the exception of occasional rare emergency maintenance duties) and many minor holidays off
Looking for an assistant account manager to handle all aspects of management, with a strong focus on maintenance supervision, disciplined follow up, etc. Tasks include phone handling / leasing, field work such as inspections, photos, meeting contractors, etc. We manage homes across the Charlotte area, not a single multi-family building. This position would be substantially different from most apartment management as there will be very little sales type tasks, and much more maintenance handling, project management, and getting properties ready to rent.
This position will be in office, but has the possibility for some remote work (1-2 days per week working remotely from home) in the future.
Applicant absolutely must possess the following…
Reliable transportation
Ability to stay focused and work hard for results without constant oversight
Must be extremely tech / computer savvy
Attention to detail and consistency are immediately required
Ability to deal with difficult tenants in need of legitimate repairs
Ability to effectively deal with difficult tenants demanding illegitimate repairs
Ability to deal with owners who can also be difficult
Basic knowledge of home repairs
Not required but would be helpful. Real estate license
Includes
Mileage reimbursement
401K with 3% company contribution
Great health plan with 65% of primary paid by company
Great dental & vision available
Benefits begin after 3 months
14 Paid days off. All major holidays off (with the exception of occasional rare emergency maintenance duties). Many minor holidays off.
Please submit a resume
Additional Compensation:
- Bonuses
Benefit Conditions:
- Benefits begin after 3 months
Work Remotely
- Hybrid remote work is possible in the future
Looking for an assistant account manager to handle all aspects of management, with a strong focus on maintenance supervision, disciplined follow up, etc. Tasks include phone handling / leasing, field work such as inspections, photos, meeting contractors, etc. We manage homes across the Charlotte area, not a single multi-family building. This position would be substantially different from most apartment management as there will be very little sales type tasks, and much more maintenance handling, project management, and getting properties ready to rent.
This position will be in office, but has the possibility for some remote work (1-2 days per week working remotely from home) in the future.
Applicant absolutely must possess the following…
Reliable transportation
Ability to stay focused and work hard for results without constant oversight
Must be extremely tech / computer savvy
Attention to detail and consistency are immediately required
Ability to deal with difficult tenants in need of legitimate repairs
Ability to effectively deal with difficult tenants demanding illegitimate repairs
Ability to deal with owners who can also be difficult
Basic knowledge of home repairs
Not required but would be helpful. Real estate license
Includes
Mileage reimbursement
401K with 3% company contribution
Great health plan with 65% of primary paid by company
Great dental & vision available
Benefits begin after 3 months
14 Paid days off. All major holidays off (with the exception of occasional rare emergency maintenance duties). Many minor holidays off.
Please submit a resume
Additional Compensation:
- Bonuses
Benefit Conditions:
- Benefits begin after 3 months
Work Remotely
- Hybrid remote work is possible in the future
Benefits:
Independent, commission based position with stable recurring income
Self-directed career for independent, driven individuals
Second-to-none training and proven system
Exciting, innovative, fast-growing small company
Exploding industry and career path
Unlike sales, enjoy long-term stability and consistent residual income
Paves the way for government or corporate jobs later on if independent isn’t the right fit
Offers fair upfront and recurring payment for a predetermined duration if you move on for any reason
Potential for relocation especially in coming years
#1 by far is to learn professional real estate investing and management from pros, gain in-the-trenches experience, and apply the knowledge, resources, tax benefits, and shared duties to build a thriving portfolio
Focus on mid to high-end rental homes with all the best technology and training to easily list the most luxurious homes around. We simplify the tech dramatically
Our company is focused on, and exceptional at finding win-wins, value, and quality. With our model, you’ll avoid most of the biggest negatives of dealing with renters due to our superior properties and credit standards
In time we’ll lay the groundwork to offer most operational services so you can focus on customers and new business exclusively
Basic Outline:
Above we outlined the benefits of property management as a career. Our main goal though is to have all our partners use the knowledge and resources they enjoy with our company to build a personal portfolio of low-stress, high-performing, quality rental homes
Property management also grows consistently without a lot of effort. Once you reach a portfolio of 100 homes you would earn a great living, especially if organized and efficient, and work part-time for a full salary, especially if you don’t consider networking as work
Property management is a crucial skill that can be used anywhere in the world. It is also extremely resilient, and to a large degree thrives in a tough economy. This company laid its early foundation in the aftermath of 2008. When others are stressed about an uncertain future, we know our dynamic and tech-savvy company is almost sure to remain exceptionally stable, if not outright thrive. We evolve dramatically every year and despite a series of major events from a housing meltdown, pandemic / lockdown, to the chaos of reopening, dramatic inflation, and multiple direct hit hurricanes, our company has thrived every step of the way. Our industry has too for those who were able to keep up, but many haven’t. Our company is likely to continue to fill this void well as most prop-tech and national companies are inconsistent at best
There will be a lot to learn if transitioning from sales to rentals, however, we offer a multitude of solutions for nearly all of these problems. Sales training though is still valuable as you presumably understand the importance of exceptional customer service, but you are also well prepared for a complex and murky post-COVID housing market where liability abounds. With those fundamentals and a want-to-learn approach, a transition from sales to rental management will be smooth and fast
Our company consistently takes completely untrained (even in sales) new hires and turns them into premier managers in about 6 months
This can serve as a great supplement to help sell homes, but our advice is to treat sales as a bonus perk and focus on all the great benefits of property management primarily
Our average landlord relationship lasts 4 years and it’s not unusual for them to last a decade. It’s also not unusual for a landlord to do well on one quality home, then settle into a rhythm of adding more as fast as they can
While we have typically been geared towards single-family management, we have also had success in the multifamily management arena
The cities we have chosen are crown jewels in the US housing market. Poised to grow for decades. The sales industry is sure to become more technical and technology dominated, but with our operational resources property management can be the local relationships business that attracted you to sales. Except it offers much more stability and huge volume. Technology will never seriously replace the complex people relationship skills required to handle something as personal as a rental home, for both residents and investors
Prop-tech companies struggled to take over sales, but they have consistently performed even more poorly with property management, and likely will continue to due to their belief that customer service can be left to technology. For the foreseeable future that is still how this industry works despite gains in technology, and this is our niche
This industry has undergone epic changes over the past 12 years, and we have always led the way with innovation, and only improve on that issue with time
Our goal in the future is to lay the foundation for an operations division that handles the vast majority of field and technical work, for those who’d prefer to focus mostly on new business and customers
Our commitment to quality ensures you won’t have to worry about us flooding your market with sub-par managers who freeride and chip away at the reputation we build
We won’t just train you on the basics, we cover the subtleties of molding your customers to also focus on quality and win-wins
Our company is deeply committed to managing quality homes. Our success is built mostly on our sterling reputation, and that is nearly impossible to maintain dealing with deficient properties and landlords who cut even a moderate amount of corners or even drag their feet. We’re competing with Wall Street every day now. In our experience, the money earned from these relationships is a red herring distracting us from the benefits of an across-the-board focus on quality and service, combined with pricing necessary to ensure a high standard of staff, training, and technology investment. We adamantly adhere to the 80/20 rule and especially in an inflationary property management environment, it is an obvious winning strategy
The Ideal Candidate:
We strive to create an environment that caters to most types of personalities as noted above. Here are a few that would likely be a good fit
We expect everyone to build up nearly 100 properties, with reasonable exceptions. We feel this portfolio can be efficiently managed with under 30 hours a week of vigorous attention, and a few hours here and there to move things along at opportune times, and to deal with emergencies. We are more than happy to have plenty of contractors who choose this path so long as they maintain and even improve their standard of service, and evolve as needed to continue offering the best service in the industry
If you’re driven and want to work hard and make a lot of money while enjoying the benefit of residual income even if you leave our company, and leaning heavily on our stability and resources, this is a great fit for you as well
No more worrying about money or working for free. Early in your transition money will be of great importance, however, once you’ve built most of a full portfolio you only need to replace a few lost accounts each year to maintain. Your paychecks will be extremely steady, even in a major recession, and most of your duties can’t be automated like so much of the sales process can. Wall Street and CA have tried to take over this business and struggled mightily because it’s a local relationships business that can’t be automated any more than in a support capacity. It’s a very stable long-term career path, with some of the most stable income available to a private contractor or small business owner. While rents will dip, and challenges grow, property management thrives in the toughest of times. When I first made the leap from sales to property management I put out two sets of folders. One was 4 times taller than the other. I pointed out to a coworker that the short stack was the work I was paid for, and the tall stack was the work I did completely for free. In property management, you get paid. You get paid early, and often, and you rarely do free work unless you’re wanting to go the extra mile. Which is of course admirable, and common with our team
If you’d like to one day build and run your own office with staff much like a franchisee, that will be a viable option for top performers and will offer the opportunity for entrepreneurial types to earn an exceptionally large income, while building a business of their own, without having to shoulder the full weight alone. Or even with the help of sub-par sink-or-swim franchise property management operations
We’ll also support organized teams, especially with multiple brokers. The most obvious opportunity would be pairing a lead-generating broker with a broker who prefers to operate in the background. We find most tend to lean in one direction or the other, and some to a large degree
Looking to learn a hard-to-automate skill that can be easily applied worldwide
Looking to build an owned rental portfolio of more than 3 homes
Bad Fit Candidates:
Short-termers, gamblers, impulsive, hoping to get rich quick or easily. This job requires serious knowledge and long-term dedication and does get tough a few times a year
Landlords mostly looking to get a discount and resources to manage homes they own
Predatory or even exceptionally self-centered candidates. Those unwilling to leave a little on the table in a deal. We don’t operate that way, and it won’t be a good fit from the start
Thin-skinned, easily stressed. Not naturally able to deal with people, incapable of commanding confidence and respect
Expecting a lot without a lot of effort. Accepting a lack of focus or discipline and expecting to dramatically excel (customer service requires exceptional organization)
Willing to cut corners on safety, fairness, or liability
Unwilling to read, research, improve and stay up to date not only on the latest laws and regulations but also renter and housing trends, desires, market news and expectations, housing data, and other information crucial to being a consistent long-term leader in fast-evolving property management
Goals:
We are very good about going where the opportunity lies. If you sync up with us, you will be showered with resources and opportunities. If you don’t, you won’t. That doesn’t mean though that you can’t still thrive, it only means you’ll be more responsible for making it happen on your own
We intend to eventually offer nearly every service a contractor could want to utilize. From managing large existing portfolios, meaning not having to onboard much new business and just being a great manager, to only onboarding new customers
Our goal for our owners is long-term headache free exceptional bottom-line profitability results
Our goal for our tenants is fair, reasonable, and empathetic treatment
Our goal for our contractors is fair win-win growth and providing exceptional service and results as a tea. Growing together
Our general goal is that everyone involved with our company will honor the golden rule, and work very hard with efficiency and constant improvement in mind
Kaizen – Continuous improvement
Drawbacks:
Requires the ability to always be responsible. Housing is a life and death issue and to some degree, you are always on call to handle a true emergency. It’s rare with quality housing, even emergency maintenance isn’t terribly common for an averaged-sized portfolio, but except for times of major travel, this independent role requires enough buy-in that major issues are handled as needed when needed. This is a medium-term problem, as we’ll eventually offer the opportunity to hand most responsibility to us, though never all
In a post-COVID world, maintenance has taken on new importance to property management. Lack of experience in this department is hard to improve quickly but is an early skill that will be put to the test. We’ll offer support, but often it’s a hands-on approach that is all that can really solve some of these problems and you will have to get into the thick of things with your contractors and homes at times
Not only are we just getting started in your town, but this will be our first foray into a commission-based model. While we are heavily experienced, we have worked exclusively with salaried employees so far. We’ve dealt with plenty of licensed agents, and have a significant amount of experience in the real estate industry as a whole, but this is the early phase of a broker/agent commission relationship. This drawback could easily be a benefit as well, as your success will have our full attention, focus, and commitment
We have high standards and will not bend on them. As noted we don’t need someone to work more than 40 hours, but we do need consistently superior results and obvious commitment to your customers and career
We will do whatever it takes to protect our reputation and results, including moving on from unproductive relationships quickly
We are quality-focused and long-term oriented. This is not a get-rich-quick industry, and we certainly are not that kind of company. Quite the opposite, as noted throughout, this company and industry thrive on compounding small residuals built up and enjoyed over time. It’s not a glamour business in most cases though it can be in certain niches. We’ve always likened our company to the tortoise in a world full of hares
About Victory:
We began in the aftermath of the 2008 housing crisis, and have since endured and thrived in the face of many challenges, astounding in size and complexity. We’ve evolved along with an industry that looks dramatically different than it did in 2008, in nearly every way. Unlike Wall Street, we know housing inside and out, and unlike prop-tech companies, we know customers inside and out too. We simplify the technology required to thrive among prop-tech competition but commit doggedly to quality in all that we do, especially customer service. We play the long game and focus on customers and staff, not growth. We laid the foundation for today’s expansion for over 10 years before we felt our model could be recreated to the standards we require and customers adore. We’re innovative, open-minded, flexible, and hard-driving
Pay:
Compensation will be fair and negotiated based on the amount of corporate support you would like to utilize, and will be commission based. Most importantly our agreement ensures that you receive fair compensation both upfront and over time should you ever move on from our company. Potential to make 6 figures working a reasonably balanced, self-directed schedule, especially if you enjoy networking
Here’s a hypothetical example. If you manage 100 homes that average $1,600 a month in rent, and you charge approximately 10% of annual income, you could easily gross $80,000 a year with almost none of the stress of running a business, and likely working less than 40 hours, other than networking
Requirements:
Broker license in good standing that formally meets the requirements to be designated broker in charge so you can work completely independently
Signed independent contractor agreement and non-compete agreement
Drivers license in good standing in addition to reliable transportation
Relentless commitment to quality of service, and quality focus / approach from top to bottom
Customer service obsessed. It’s the only way for us to compete against prop-tech firms and venture capital, and it’s very effective
Drive to provide efficient, excellent results and find consistent win-wins
We only want those who follow and embrace the golden rule and are willing to leave a little money on the table from time to time to build a long-term reputation
Important Points:
A happy owner is crucial, but we expect our company to deliver value even if the owner isn’t completely aware if that’s the case or not. So a happy owner is not necessarily an owner getting all they deserve from our company. You need to know more than most what gets bottom-line results and execute it. We must consistently repay the loyalty our kindest and most profitable customers show us
You have to be customer obsessed and mind the details to deliver the results we demand
While this is an epic opportunity for some types of individuals, it is a waste of time for many others
Please submit a resume, along with any questions you may have. We’ll be able to assess what services you’d like to make use of and work up a fair and motivating commission split
Benefits:
Independent, commission based position with stable recurring income
Self-directed career for independent, driven individuals
Second-to-none training and proven system
Exciting, innovative, fast-growing small company
Exploding industry and career path
Unlike sales, enjoy long-term stability and consistent residual income
Paves the way for government or corporate jobs later on if independent isn’t the right fit
Offers fair upfront and recurring payment for a predetermined duration if you move on for any reason
Potential for relocation especially in coming years
#1 by far is to learn professional real estate investing and management from pros, gain in-the-trenches experience, and apply the knowledge, resources, tax benefits, and shared duties to build a thriving portfolio
Focus on mid to high-end rental homes with all the best technology and training to easily list the most luxurious homes around. We simplify the tech dramatically
Our company is focused on, and exceptional at finding win-wins, value, and quality. With our model, you’ll avoid most of the biggest negatives of dealing with renters due to our superior properties and credit standards
In time we’ll lay the groundwork to offer most operational services so you can focus on customers and new business exclusively
Basic Outline:
Above we outlined the benefits of property management as a career. Our main goal though is to have all our partners use the knowledge and resources they enjoy with our company to build a personal portfolio of low-stress, high-performing, quality rental homes
Property management also grows consistently without a lot of effort. Once you reach a portfolio of 100 homes you would earn a great living, especially if organized and efficient, and work part-time for a full salary, especially if you don’t consider networking as work
Property management is a crucial skill that can be used anywhere in the world. It is also extremely resilient, and to a large degree thrives in a tough economy. This company laid its early foundation in the aftermath of 2008. When others are stressed about an uncertain future, we know our dynamic and tech-savvy company is almost sure to remain exceptionally stable, if not outright thrive. We evolve dramatically every year and despite a series of major events from a housing meltdown, pandemic / lockdown, to the chaos of reopening, dramatic inflation, and multiple direct hit hurricanes, our company has thrived every step of the way. Our industry has too for those who were able to keep up, but many haven’t. Our company is likely to continue to fill this void well as most prop-tech and national companies are inconsistent at best
There will be a lot to learn if transitioning from sales to rentals, however, we offer a multitude of solutions for nearly all of these problems. Sales training though is still valuable as you presumably understand the importance of exceptional customer service, but you are also well prepared for a complex and murky post-COVID housing market where liability abounds. With those fundamentals and a want-to-learn approach, a transition from sales to rental management will be smooth and fast
Our company consistently takes completely untrained (even in sales) new hires and turns them into premier managers in about 6 months
This can serve as a great supplement to help sell homes, but our advice is to treat sales as a bonus perk and focus on all the great benefits of property management primarily
Our average landlord relationship lasts 4 years and it’s not unusual for them to last a decade. It’s also not unusual for a landlord to do well on one quality home, then settle into a rhythm of adding more as fast as they can
While we have typically been geared towards single-family management, we have also had success in the multifamily management arena
The cities we have chosen are crown jewels in the US housing market. Poised to grow for decades. The sales industry is sure to become more technical and technology dominated, but with our operational resources property management can be the local relationships business that attracted you to sales. Except it offers much more stability and huge volume. Technology will never seriously replace the complex people relationship skills required to handle something as personal as a rental home, for both residents and investors
Prop-tech companies struggled to take over sales, but they have consistently performed even more poorly with property management, and likely will continue to due to their belief that customer service can be left to technology. For the foreseeable future that is still how this industry works despite gains in technology, and this is our niche
This industry has undergone epic changes over the past 12 years, and we have always led the way with innovation, and only improve on that issue with time
Our goal in the future is to lay the foundation for an operations division that handles the vast majority of field and technical work, for those who’d prefer to focus mostly on new business and customers
Our commitment to quality ensures you won’t have to worry about us flooding your market with sub-par managers who freeride and chip away at the reputation we build
We won’t just train you on the basics, we cover the subtleties of molding your customers to also focus on quality and win-wins
Our company is deeply committed to managing quality homes. Our success is built mostly on our sterling reputation, and that is nearly impossible to maintain dealing with deficient properties and landlords who cut even a moderate amount of corners or even drag their feet. We’re competing with Wall Street every day now. In our experience, the money earned from these relationships is a red herring distracting us from the benefits of an across-the-board focus on quality and service, combined with pricing necessary to ensure a high standard of staff, training, and technology investment. We adamantly adhere to the 80/20 rule and especially in an inflationary property management environment, it is an obvious winning strategy
The Ideal Candidate:
We strive to create an environment that caters to most types of personalities as noted above. Here are a few that would likely be a good fit
We expect everyone to build up nearly 100 properties, with reasonable exceptions. We feel this portfolio can be efficiently managed with under 30 hours a week of vigorous attention, and a few hours here and there to move things along at opportune times, and to deal with emergencies. We are more than happy to have plenty of contractors who choose this path so long as they maintain and even improve their standard of service, and evolve as needed to continue offering the best service in the industry
If you’re driven and want to work hard and make a lot of money while enjoying the benefit of residual income even if you leave our company, and leaning heavily on our stability and resources, this is a great fit for you as well
No more worrying about money or working for free. Early in your transition money will be of great importance, however, once you’ve built most of a full portfolio you only need to replace a few lost accounts each year to maintain. Your paychecks will be extremely steady, even in a major recession, and most of your duties can’t be automated like so much of the sales process can. Wall Street and CA have tried to take over this business and struggled mightily because it’s a local relationships business that can’t be automated any more than in a support capacity. It’s a very stable long-term career path, with some of the most stable income available to a private contractor or small business owner. While rents will dip, and challenges grow, property management thrives in the toughest of times. When I first made the leap from sales to property management I put out two sets of folders. One was 4 times taller than the other. I pointed out to a coworker that the short stack was the work I was paid for, and the tall stack was the work I did completely for free. In property management, you get paid. You get paid early, and often, and you rarely do free work unless you’re wanting to go the extra mile. Which is of course admirable, and common with our team
If you’d like to one day build and run your own office with staff much like a franchisee, that will be a viable option for top performers and will offer the opportunity for entrepreneurial types to earn an exceptionally large income, while building a business of their own, without having to shoulder the full weight alone. Or even with the help of sub-par sink-or-swim franchise property management operations
We’ll also support organized teams, especially with multiple brokers. The most obvious opportunity would be pairing a lead-generating broker with a broker who prefers to operate in the background. We find most tend to lean in one direction or the other, and some to a large degree
Looking to learn a hard-to-automate skill that can be easily applied worldwide
Looking to build an owned rental portfolio of more than 3 homes
Bad Fit Candidates:
Short-termers, gamblers, impulsive, hoping to get rich quick or easily. This job requires serious knowledge and long-term dedication and does get tough a few times a year
Landlords mostly looking to get a discount and resources to manage homes they own
Predatory or even exceptionally self-centered candidates. Those unwilling to leave a little on the table in a deal. We don’t operate that way, and it won’t be a good fit from the start
Thin-skinned, easily stressed. Not naturally able to deal with people, incapable of commanding confidence and respect
Expecting a lot without a lot of effort. Accepting a lack of focus or discipline and expecting to dramatically excel (customer service requires exceptional organization)
Willing to cut corners on safety, fairness, or liability
Unwilling to read, research, improve and stay up to date not only on the latest laws and regulations but also renter and housing trends, desires, market news and expectations, housing data, and other information crucial to being a consistent long-term leader in fast-evolving property management
Goals:
We are very good about going where the opportunity lies. If you sync up with us, you will be showered with resources and opportunities. If you don’t, you won’t. That doesn’t mean though that you can’t still thrive, it only means you’ll be more responsible for making it happen on your own
We intend to eventually offer nearly every service a contractor could want to utilize. From managing large existing portfolios, meaning not having to onboard much new business and just being a great manager, to only onboarding new customers
Our goal for our owners is long-term headache free exceptional bottom-line profitability results
Our goal for our tenants is fair, reasonable, and empathetic treatment
Our goal for our contractors is fair win-win growth and providing exceptional service and results as a tea. Growing together
Our general goal is that everyone involved with our company will honor the golden rule, and work very hard with efficiency and constant improvement in mind
Kaizen – Continuous improvement
Drawbacks:
Requires the ability to always be responsible. Housing is a life and death issue and to some degree, you are always on call to handle a true emergency. It’s rare with quality housing, even emergency maintenance isn’t terribly common for an averaged-sized portfolio, but except for times of major travel, this independent role requires enough buy-in that major issues are handled as needed when needed. This is a medium-term problem, as we’ll eventually offer the opportunity to hand most responsibility to us, though never all
In a post-COVID world, maintenance has taken on new importance to property management. Lack of experience in this department is hard to improve quickly but is an early skill that will be put to the test. We’ll offer support, but often it’s a hands-on approach that is all that can really solve some of these problems and you will have to get into the thick of things with your contractors and homes at times
Not only are we just getting started in your town, but this will be our first foray into a commission-based model. While we are heavily experienced, we have worked exclusively with salaried employees so far. We’ve dealt with plenty of licensed agents, and have a significant amount of experience in the real estate industry as a whole, but this is the early phase of a broker/agent commission relationship. This drawback could easily be a benefit as well, as your success will have our full attention, focus, and commitment
We have high standards and will not bend on them. As noted we don’t need someone to work more than 40 hours, but we do need consistently superior results and obvious commitment to your customers and career
We will do whatever it takes to protect our reputation and results, including moving on from unproductive relationships quickly
We are quality-focused and long-term oriented. This is not a get-rich-quick industry, and we certainly are not that kind of company. Quite the opposite, as noted throughout, this company and industry thrive on compounding small residuals built up and enjoyed over time. It’s not a glamour business in most cases though it can be in certain niches. We’ve always likened our company to the tortoise in a world full of hares
About Victory:
We began in the aftermath of the 2008 housing crisis, and have since endured and thrived in the face of many challenges, astounding in size and complexity. We’ve evolved along with an industry that looks dramatically different than it did in 2008, in nearly every way. Unlike Wall Street, we know housing inside and out, and unlike prop-tech companies, we know customers inside and out too. We simplify the technology required to thrive among prop-tech competition but commit doggedly to quality in all that we do, especially customer service. We play the long game and focus on customers and staff, not growth. We laid the foundation for today’s expansion for over 10 years before we felt our model could be recreated to the standards we require and customers adore. We’re innovative, open-minded, flexible, and hard-driving
Pay:
Compensation will be fair and negotiated based on the amount of corporate support you would like to utilize, and will be commission based. Most importantly our agreement ensures that you receive fair compensation both upfront and over time should you ever move on from our company. Potential to make 6 figures working a reasonably balanced, self-directed schedule, especially if you enjoy networking
Here’s a hypothetical example. If you manage 100 homes that average $1,600 a month in rent, and you charge approximately 10% of annual income, you could easily gross $80,000 a year with almost none of the stress of running a business, and likely working less than 40 hours, other than networking
Requirements:
Broker license in good standing that formally meets the requirements to be designated broker in charge so you can work completely independently
Signed independent contractor agreement and non-compete agreement
Drivers license in good standing in addition to reliable transportation
Relentless commitment to quality of service, and quality focus / approach from top to bottom
Customer service obsessed. It’s the only way for us to compete against prop-tech firms and venture capital, and it’s very effective
Drive to provide efficient, excellent results and find consistent win-wins
We only want those who follow and embrace the golden rule and are willing to leave a little money on the table from time to time to build a long-term reputation
Important Points:
A happy owner is crucial, but we expect our company to deliver value even if the owner isn’t completely aware if that’s the case or not. So a happy owner is not necessarily an owner getting all they deserve from our company. You need to know more than most what gets bottom-line results and execute it. We must consistently repay the loyalty our kindest and most profitable customers show us
You have to be customer obsessed and mind the details to deliver the results we demand
While this is an epic opportunity for some types of individuals, it is a waste of time for many others
Please submit a resume, along with any questions you may have. We’ll be able to assess what services you’d like to make use of and work up a fair and motivating commission split