MoveZen Rental Owner Central, Portal Login


Login To View Rental Statements, Investment Income Tax Documents, & To Send MoveZen Needed Information & Funds

Read our annual update here

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Leadership Help Ticket

We’re here to ensure your experience with us is as smooth as possible. Whether you’re a resident, owner, or partner, our dedicated team is ready to assist with any questions or concerns you may have. From maintenance requests to account support, we’ve got you covered. Just drop us a message, and we’ll get back to you quickly with the help you need.

Your success is our top priority – let’s get started!

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Marketing Ad Requirements Form

This form is used to customize public marketing descriptions and information. Once submitted the home will be listed as soon as photos are received.  If not ready to list, hold on submitting the form.

We reserve the right to make necessary changes, especially when there’s potential for fair housing issues. If noted in the listing, it must be provided throughout the term. So if the text lists a fireplace, we will have to keep it safe and operational.

Existing & Potential MoveZen Rental Owner FAQ

We’ve broken this NC rental owner FAQ into sections. Choose your topic of interest. This FAQ is intended for MoveZen rental owners and investors (rapidly being updated with post-COVID changes, please excuse mistakes).

Get leadership written responses to some of the most common and important questions for MoveZen landlords know.

Topics like deposit charges and refunds, inspection policy and more.

Reddit MoveZen Owner Support Community

Ever wish you could get a multitude of perspectives regarding your situation? We are incentivizing our staff, especially our leadership team and most experienced brokers and property managers to take an active and consistent role managing this community.

We are extremely excited about the potential this idea has to offer a much less formal, much broader perspective on being a MoveZen landlord and rental investor.

MoveZen Reddit Rental Owner Investor Community

Getting Started Effectively, Information Form

If you would go ahead and compile this information now, it’ll save headaches and delays later

Information on HOA documents, mail location / keys, pool and other amenities, and outside items not immediately obvious when visiting the home


To search our knowledge base help articles for information such as understanding how to use your portal, how lease breaks work, or how you can send funds or get paid, visit this link. You can also submit a help ticket if you feel our service isn’t meeting our very high standards, and our management team will address your needs


Setup Your Owner Portal

The first time you access your owner portal you will need to setup your account.

To Setup Your Owner Portal Account:

  1. Open your email program for the email account your property management company has on file for you and click the link provided in the Owner Portal notification letter you receive from your property management company
  2. A new browser tab will open and request you to enter your email address, enter youremail and click the Sign Up button
    • Note: Be sure to use the same email address you have on file with your property management company
  1. Go back to your email program
  2. Look in your email program for an email from “donotreply@appfolio.com,” this is the account activation email
    • Note: Please check your spam or junk folders if needed to find the email, be sure to add the email as a safe sender to avoid problems in the future
  3. Open the email and click the Confirm my email link within the email
  4. A new Internet browser page will open prompting you to create an account password
  5. Enter a password and renter it again to confirm the password, then click the Create an Account button
  6. Your account will be created and you will be logged into your owner portal and able to view and access your owner reports
    • Note: Be sure to save the link as a bookmark in your browser for fast easy access in the future
  7. Click on the report you wish to view or save to your computer, on the pop-up dialog box select to either view or save the file
    • If you select to view the file it will open in your .PDF file viewer window where you can read the report and chose to print it if desired
    • If you select to save the file you will be prompted to select a download location and save the file to that location, to view the file simply go to the download location and click to open and view the file

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Access Your Owner Portal

Once you have setup your owner portal, you can access it anytime from anywhere!

To Access Your Owner Portal:

  1. Open your Internet Browsner program and go to the owner portal for your property management company
  2. On the login page, enter your Email and account Password and click the Loginbutton
  3. You will be logged into your owner portal and able to view and access your owner reports
  4. Click on the report you wish to view or save to your computer, on the pop-up dialog box select to either view or save the file
    • If you select to view the file it will open in your .PDF file viewer window where you can read the report and chose to print it if desired
    • If you select to save the file you will be prompted to select a download location and save the file to that location, to view the file simply go to the download location and click to open and view the file

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Make an Owner Contribution

Once enabled, you will be able to make payments through your owner portal as anytime and from any device.

Owner Process:

  1. The Owner and Property Manager agree that a contribution is needed
  2. Log into the Owner Portal (pmcompany.appfolio.com/oportal) with your email address and password, the Owner name with any sent packets will appear
  3. Click on the Make a Contribution button, this will take you to the first page of the Owner Contribution flow
  4. Enter Contribution Details
    1. Select the property that you want to contribute funds towards, clicking on theSelect a Property box will show a drop down list of properties, select one from the list
    2. Enter the contribution amount
      • NOTE: The maximum permitted contribution amount is $15,000
    3. Enter the name as it appears on your bank account
    4. Enter the bank account and routing numbers
    5. Select the account type; either Checking or Routing
    6. Click on Continue to proceed to reviewing your Account Info
  5. Review and Submit Contribution
    1. Verify contribution and account details on the review page
      • NOTE: If needed, use the web browers back button to return to the Account Info page for changes
    2. When ready, clickSubmit to process the e-check contribution
      • NOTE: The contribution and fee will be processed as separate transactions – The contribution will appear on the bank statement as a transaction from the Property Management company name and the fee will appear from AppFolio

Success! The contribution will be processed. The Property Manager will receive the funds in 1-2 business days. Please print or save this page for your records if necessary.

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FAQ’s

  • I entered my email address and clicked Sign Up, but haven’t received my activation email, what do I do?

Check to ensure you are using the correct email address, this is the one that you have on file with your property management company. Check your spam or junk mail folders to ensure it was not incorrectly filed by your email program.

  • My reports are incorrect or not showing me the information I wish to receive, what do I do?

Please contact your property management company to discuss desired changes to your reports.

  • I have multiple LLC’s, Tax ID’s etc. and only see reports for one on my portal, what do I do?

The owner portal is configured based upon email address, please scroll down the Owner Portal page to see separate sections for each entity.

  • Who do I contact with questions about the portal?

Please contact the property management company if you have any questions about the portal.