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Meet MoveZen: A People-Centered Property Management Approach

ByHayli Mace
MoveZen Property Management Team

1. A Proud History of Financial & Emotional Success

At MoveZen, we’ve seen remarkable growth over the past several years—but what we’re most proud of is our ability to help owners and residents thrive. By aligning our incentives with our clients’, we’ve consistently sent 80% of collected rent to owners (since 2020), maintained a 4% vacancy rate, and kept eviction experiences below 1%. We’re not chasing quick wins; our philosophy centers on profit through resident satisfaction—a rare win-win model that led Inc. Magazine to recognize our outstanding performance during 2021–2023.

2. An Unmatched Team & Local Expertise

We combine industry-leading tools with invested local real estate brokers who live and work in your neighborhood. This pairing of national best practices and hyper-local insight is what sets us apart. Our results have been proven in the toughest rental environment since 2020, thanks to:

  • Cutting-edge tech that automates and optimizes showings, listings, and follow-up.
  • High-touch service from people who truly know the local market—because they’re part of it.
  • Responsive support from a nimble, family-owned team with nearly 20 years of experience.

3. Goldilocks Relationships: Balanced & Long-Term

Our “just right” approach strikes the perfect balance between owner satisfaction, resident well-being, and vendor partnerships:

  • Regional, Family-Owned Roots: Headquartered in Wilmington, NC, we’ve expanded while staying close to our core values of fairness and transparency.
  • Designed for the Long Haul: We don’t cut corners for short-term gains. Consistent profits and minimal stress for both owners and residents is our priority.
  • Commitment to Quality: By focusing on healthy, enduring relationships, we make sure every property is well-cared-for, leading to more renewals and fewer headaches for everyone.

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4. Our Guarantees & No-Upcharge Services

We stand by our work with unique guarantees that underscore our confidence in the MoveZen method:

4.1 Satisfaction & Vacant Cancel Guarantees

  • Satisfaction Guarantee: If you want to end the management relationship early, you can exit for just 50% of remaining charges.
  • Vacant Cancel Guarantee: Haven’t leased yet and changed your mind? Cancel for $395—no hidden penalties.

4.2 Tenant Placement & 30-Day Lease Guarantees

  • Tenant Placement Guarantee: If your resident doesn’t fulfill at least 12 months of their lease, we refund prorated charges for any lost time.

30-Day Lease Guarantee: If we don’t secure a lease within our quoted rent range within 30 days, your first month’s management is free.

4.3 Maintenance Limit & Eviction Guarantees

  • Maintenance Limit Guarantee: We set personalized limits for emergency repairs and never charge without your approval.
  • Eviction Guarantee: We’ll manage the eviction process at no charge for residents we’ve placed, or contribute $1000 toward an attorney if needed.

4.4 Markups, Prorates & Renter-Friendly Policies

  • No Markups: We don’t add offboard or hidden fees on top of normal costs.
  • Prorate Guarantee: Your portion of any partial rent payment is always prioritized.
  • Low Renter Charges: We keep fees fair and transparent, encouraging prompt payments and long-term happiness.

5. No Charge for the Essentials

MoveZen isn’t in the business of tacking on extra fees. We include critical services at no added cost:

  • 3D Tours & Professional Presentations: High-quality marketing photos and virtual tours at no charge (and we’ll even re-shoot if needed).
  • ShowMojo Scheduling: State-of-the-art lockboxes and automated scheduling that both owners and residents love.
  • Basic Repair & Maintenance Oversight: We handle estimates and vendor coordination—never upcharging for standard repairs.
  • Annual Inspections: Two inspections per year are included to ensure your asset stays in excellent shape.
  • Financial Reporting & Marketing: 1099 forms, monthly statements, and additional marketing channels come standard, with no extra bills.

Why MoveZen?

  • 80% Rent Disbursement Since 2020: Our commitment to transparent, fair pricing keeps owner returns high.
  • 4% Vacancy Rate & <1% Eviction: We place high-quality residents and handle potential issues before they become crises.
  • Family-Owned & Regional: Nearly two decades of experience means we blend personal, localized service with big-market expertise.
  • Guaranteed Excellence: From satisfaction and vacancy guarantees to no-upcharge services, we stand behind every promise we make.

If you’re looking for a stress-free, high-ROI approach to property management—where everyone involved genuinely benefits—MoveZen is ready to help. We look forward to adding you to our growing family of happy owners and residents, backed by performance you can trust.

Ready to experience the MoveZen difference? Contact us today to learn how we can deliver superior results, transparent pricing, and genuine peace of mind.

Hayli-Mace-Marketing-Support-Specialist

Born and raised in Western North Carolina, Hayli brings creative flair, marketing expertise, and a keen eye for detail to every project. Her passion for connecting with people and dedication to quality make her an enthusiastic and valuable contributor.

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