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What do you love about your job as a property manager?
There are two main aspects to this job that we love. One is going to work for landlords who have had, or expect bad experiences, then completely changing their outlook on rental investing through good long-term decision making. Many of our customers took a huge hit in the housing crisis, and if we can take what could have been a very terrible experience, and turn it into a money-making, headache-free investment in their future, we really love that.
The other aspect is our staff. We have a very tight-knit and driven culture, in which not everyone fits well. When we take on another like-minded partner, growing together is extremely rewarding. You get to see their prosperity grow with the business, and you get to see their families benefit as well. That never gets old.
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View MoveZen’s hundreds of ⋆⋆⋆⋆⋆ Google reviews across 7 major locations
How would you describe your typical landlord customer?
Our typical customer is a small investor, relatively inexperienced with rental ownership. More often than not, their preference was to sell their home, and they came to a property manager seeking peace of mind that is hard to put a price on. Typically the rent on their property is directly responsible for their ability to stay ahead, and they are not in a position to shoulder the weight of poor performance. Our goal is to change their mindset to someone who expects their home to contribute to their wealth, rather than take away.
View MoveZen Rental Market Tips & Reports
What Housing Regulators Can Learn From Phoenix’s 72% Rent Surge and 65,000 Housing Unit Shortage
What was your favorite, most successful, or most memorable rental management project?
Unfortunately, in our business often the most memorable experiences start off in a sad way. For whatever reason someone finds themselves in a bind and desperately needs rental income. We were once hired by a customer on a tight fixed income who found us through our online reviews. They had secured their own tenant and had been convinced to add what appeared to be a benign clause about rent credits for repairs. The tenant, most likely knowing exactly what they were doing, then began to use that clause as an excuse not to pay large portions of their rent. The customer had tried to evict them, and lost for what amounted to a technicality. When they came to us, they had lost all hope of getting full rent, as well as a pleasant experience. This story ended well for both parties though, which isn’t always the case. Within two months we had handled many reasonable repairs, worked out a new lease with the tenant based on more traditional guidelines, and for the most part satisfied both sides. In our business, it’s not always easy to satisfy both sides, so when you do, you don’t forget them.
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One of the Most Important Steps to Renting Your Home is Setting the Rental Rate
The MoveZen rental evaluation is compiled by “people” using real-world comparable past and active rental listing data. This is not just a report from the same algorithm every company uses, it’s the professional opinion of multiple experienced property managers.