#### **What TO EXPECT** # As a Prized MoveZen Rental Investor Here at MoveZen Property Management, we value your time and money. We have put together this introductory letter to explain our philosophy behind getting your property rented quickly, and with quality tenants. We look forward to working with you! Here are a few tips that will help to ensure your early rental process runs smoothly and efficiently: returning the signed management agreement and the new property information sheet, as well as providing us with keys to your property. Keys are a common hold up and meeting with neighbors and other contacts consistently delays the process. We highly recommend mailing, or dropping a key by our office. [You can also view our FAQ here](https://movezen360.com/faq/) If you don’t respond quickly to emails, please let us know. We email frequently since it’s a perfect tool for documenting, scheduling, and confirming the entire process. It’s a major benefit when we can recount everything we need about a property, and your preferences, with a quick search of our emails. If we inspect a property and have repairs / other items to recommend, it’s important that you answer our questions promptly and definitively. We truly understand the importance of keeping expenses to a minimum. If we recommend cleaning or repairs, it is only because we think the improvements are critical for what we hope to accomplish in your specific situation We don’t make these recommendations if we didn’t think you would see a much better return on investment than the alternative. We don’t profit from vendor maintenance, so the added time dealing with repairs works against us unless it helps to get your home rented faster and for more money. You’ll never have to doubt that your property is being made a priority as we’re dogged about reaching our goals. Pricing your rental home is an art, not a science. In most cases we could fill all of our rentals in the first week, however, we push for high prices, and our extremely selective application procedure is designed for long-term success while minimizing risk and headaches. Our goal at MoveZen is to occupy all of our properties with excellent tenants in 30-45 days. When we don’t, the typical reason for delays can be attributed to 5 things: ## Most Common Delays to Getting Your Income Flowing - Refusing to clean, or handle red flag type repairs that are guaranteed to deter from the appeal of the home - Not completing red flag repairs attracts terrible tenants. These properties almost always get dropped from our inventory. We understand that times are very hard and we will work with you, but over time some action is required - Refusing to respond to the market. We usually offer the option to start advertising at any reasonable price point you like to test the market. However, we require systematic reductions when starting at a high price because that’s the point of the strategy. We’re happy to cover why this strategy is so effective. We once had a client receive 10K listing views in 60 days and only reduce the rate $25 a month. Unfortunately, unrealistic owners always look back and notice that the months of vacancy wiped out any gains they may have had, and they almost always end up reducing the rate anyways. In this case, it was $775 a month for at least 6 months including time with another manager. As a result of our updates, and statistic tracking our owners almost always understand, and are in full agreement when a price reduction becomes necessary - Fall and spring are by far the best time to find qualified tenants. Dec-Feb, as well as back to school (July-early Oct) are unfavorable times to find tenants. We have occasionally missed the mark during these times - Failing to provide the necessary information and required needs. Paperwork, repair / quote issues, and keys are the most common causes of rental delays. It is always best to drop off or mail keys yourself. When 3rd parties get involved, it results in a delay nearly 75% of the time #### [21 Tips to Take Great Rental Photos](https://movezen.rentals/21-ways-to-get-your-rental-ready-for-amazing-photos-that-tenants-love/) **[*Read More…*](https://movezen.rentals/21-ways-to-get-your-rental-ready-for-amazing-photos-that-tenants-love/)** ![ 21 Tips to Take Great Rental Photos ]() Many landlords & property managers undervalue benefits gained from taking amazing photos. Many of the most common disappointing experiences as a rental investor can be minimized when you craft an exceptional rental listing presentation #### Getting Started with MoveZen Property Management ** [*Read More…*](https://hubs.ly/Q033trqy0)** ![A well kept rental house attracts well kept residents]() Read about the next steps needed to get your home filled with a phenomenal MoveZen Property Management resident and get income flowing today. ## Contact Us to Kick Off an Onboard Discussion and Line Up a Cost Estimate for Our Industry-Leading Service Tenants are fickle and hasty. They don’t like to keep appointments to view rentals. Occupied homes receive about 60% fewer showings than vacant homes, and are usually in mid-move condition, something most tenants rarely have the vision to see past. We still handle tough situations better than our competitors, but please bear with us as the task is much more difficult. Finally, approx 80% of tenants have a pet, and it’s usually a dog. Clearly, cutting your potential renter pool down to 20% of active renters is going to have a significant effect on marketing duration, and rental rate This isn’t an issue we’re unable to overcome, but it is a major cost that is rarely offset by the savings on repairs. In fact, most of the time owners leave thousands of dollars on the table to save a few hundred in repairs. It’s not quite as critical for some rental situations, so ask if you have major reservations. It’s common for us to make several calls or emails to iron out kinks and questions in the first week or two. We apologize, but because we’re flexible with our tenant selection system, we often need clarification for tenant questions early on #### View MoveZen Rental Market Tips & Reports - [![]()](https://movezen360.com/the-seasonal-cliff-is-here-new-data-shows-why-reducing-now-saves-thousands/) ## [The Seasonal Cliff Is Here: New Data Shows Why Reducing Now Saves Thousands](https://movezen360.com/the-seasonal-cliff-is-here-new-data-shows-why-reducing-now-saves-thousands/) The Seasonal Rental Pricing Cliff — MoveZen Property Management Market Analysis · August 2026 The Seasonal Rental Cliff Is Here: New Data Shows Why Reducing Now Saves Thousands Apartment List just published their July 2026 national rent report, and the… [Read More The Seasonal Cliff Is Here: New Data Shows Why Reducing Now Saves Thousands](https://movezen360.com/the-seasonal-cliff-is-here-new-data-shows-why-reducing-now-saves-thousands/) - [![Apartment List's June 2026 Rent Report: Charlotte and Dallas Lead the Nation's Softest Markets, but]()](https://movezen360.com/june-2026-rent-report-charlotte-dallas-lead-softest-markets/) ## [June 2026 Rent Report: Charlotte, Dallas Lead Softest Markets](https://movezen360.com/june-2026-rent-report-charlotte-dallas-lead-softest-markets/) Apartment List’s June 2026 data shows Charlotte and Dallas-Fort Worth among the nation’s softest rental markets. Here’s our read on where the bottom is. [Read More June 2026 Rent Report: Charlotte, Dallas Lead Softest Markets](https://movezen360.com/june-2026-rent-report-charlotte-dallas-lead-softest-markets/) - [![HUD Is Rewriting the Rules on Assistance Animals. Here's What Owners and Residents Should Expect]()](https://movezen360.com/hud-assistance-animal-rules-are-changing-what-to-expect/) ## [HUD Assistance Animal Rules Are Changing: What to Expect](https://movezen360.com/hud-assistance-animal-rules-are-changing-what-to-expect/) Federal guidance on emotional support and assistance animals in housing is shifting. Here is a plain read on what owners and residents should expect next. [Read More HUD Assistance Animal Rules Are Changing: What to Expect](https://movezen360.com/hud-assistance-animal-rules-are-changing-what-to-expect/) - [![New Homes Are 10% Smaller in Charlotte and Raleigh. Rents Are Following the Features, Not the Footag]()](https://movezen360.com/new-homes-are-shrinking-what-it-means-for-rents/) ## [New Homes Are Shrinking: What It Means for Rents](https://movezen360.com/new-homes-are-shrinking-what-it-means-for-rents/) Charlotte and Raleigh new homes are 10% smaller since 2019. Here’s why features now beat footage in rents, and what build to rent and owners should do. [Read More New Homes Are Shrinking: What It Means for Rents](https://movezen360.com/new-homes-are-shrinking-what-it-means-for-rents/) - [![Google Gemini Now Finds Rentals Through Zillow. Here's What That Means for Our Listings and Our Site]()](https://movezen360.com/google-gemini-finds-movezen-rentals-via-zillow-partnership/) ## [Google Gemini Finds MoveZen Rentals via Zillow Partnership](https://movezen360.com/google-gemini-finds-movezen-rentals-via-zillow-partnership/) Google’s Gemini assistant now searches Zillow’s rental listings directly. Every MoveZen rental is syndicated to Zillow, so we’re in the pipeline from day one. [Read More Google Gemini Finds MoveZen Rentals via Zillow Partnership](https://movezen360.com/google-gemini-finds-movezen-rentals-via-zillow-partnership/) - [![Stunning aerial view of Raleigh, NC, showcasing urban living in a big metro.]()](https://movezen360.com/the-news-and-observer-raleighs-best-2026-vote-movezen-for-best-property-management-company/) ## [The News and Observer Raleigh’s Best 2026 Vote MoveZen for Best Property Management Company](https://movezen360.com/the-news-and-observer-raleighs-best-2026-vote-movezen-for-best-property-management-company/) The News and Observer Raleigh’s Best 2026 Vote MoveZen forBest Property Management Company Real Estate — Property Management category. Voting is open and runs less than three weeks. You can vote once every day until it closes, so start early… [Read More The News and Observer Raleigh’s Best 2026 Vote MoveZen for Best Property Management Company](https://movezen360.com/the-news-and-observer-raleighs-best-2026-vote-movezen-for-best-property-management-company/) ![investing in quality rental property is the best way for a household to build wealth]() ![Our background checks consist of a national criminal search, credit search, reference checks, income verification and more]() Our application process is as stringent as anyone in the industry, even if it means delaying income for the moment in favor of reduced expenses and headaches later. On average we decline 4 applications per property. If we accepted more applications, we could fill homes faster. However, everything we do here at MoveZen is long-term oriented and based on years of experience that tell us nothing is more important than high qualifications We encourage tenants to submit a list of repairs they expect completed prior to move-in. Sometimes these are reasonable, and at times ridiculous. We use this as a method of gauging whether the prospect will drown us in maintenance costs / time. It isn’t uncommon for us to weigh this issue heavily when considering an applicant. If the list is reasonable, we’ll present the request for approval before we secure the renter. Whenever possible, we highly recommend letting the tenants move in a few days early as it allows a pleasant period to uncover problems that frequently crop up after a home has been empty a while. No tenants move in without certified payment for security deposit, and first month’s rent. If they elect to pay and move early, it’s a great way to start the relationship off on a good note, and give us some breathing room on maintenance issues so common at this stage #### Read What Customers Just Like You Are Saying About the MoveZen Experience ##### [View MoveZen’s hundreds of ⋆⋆⋆⋆⋆ Google reviews across 7 major locations](https://www.google.com/maps/search/movezen+property+management/@35.7405718,-81.5425188,7z?entry=ttu) - ## Greatly appreciated and HIGHLY recommended!!! June Harris the Marketing Director and Maddie Spicuzza my account manager have been such a pleasure to work with. Maddie has professionally answered all my questions and addressed all my concerns in a very timely manner… ![A top reviewed property manager discusses how to lease a home with a new landlord]() Steven Davey - ## My roommate and I were in a time crunch and Cat did everything she could to help us out! I really appreciate everything Cat has done for us to get us moved in as quickly as possible. Me and my roommate were in a time crunch and Cat did everything she could to help us out! We were able to get the process started and we were approved in a very timely fashion. From there we were able to ask questions and get answers very quickly, which was also helpful, and now we are getting ready to move in! ![A well presented rental townhome is the best way to attract highly qualified renters]() Jacqueline Simpson - ## We’ve had a great experience and are looking forward to the year ahead Highly recommend MoveZen Property Management and Catherine! She was so helpful through the application process for our newly rented townhome and continues to be very responsive to our questions, checking in as we’ve gotten settled, etc. We’ve had a great experience and are looking forward to the year ahead, thanks to Catherine! ![a top property manager secures high quality tenants for their landlord]() Jenna Taylor - ## They take the stress out of being a homeowner. Absolutely, hands down the best customer service and ease with placing a home for rent. Jordan has multiple times assisted me with vetting new tenants and every time she has done a wonderful job. She is efficient, professional, kind, and always willing to answer any questions. I highly recommend MoveZen Property Management and Jordan. They take the stress out of being a homeowner. ![advice-for-nc-landlord]() Gina Kennedy - ## MoveZen respects the customers time and money I highly recommend MoveZen Property Management & Ashlee Malone. I have been working with Ashlee for about a month now and she is GREAT! She’s helpful, responsive and professional. Any and every question I’ve had, thus far, has been addressed timely and with resolution. There’s a lot to be said for one-touch resolutions…it’s a direct reflection that MoveZen respects the customers time and money. Use ASHLEE! ![A leading property manager discusses the rental market]() Susan Carroll #### 3 Years Ago, Did Your Property Manager Lay Out Future Challenges and Exactly How the Rental Industry Was About to Evolve, While Investing Heavily in Preparing for Those Changes? We were proud to see that most of the innovative strategies we outlined in 2023-2024, and have since expertly rolled out, showed up all over this [2026 Appfolio Renter Preference Report](https://na2.hubs.ly/H060lYk0), including the crucial need to keep turnovers to the bare minimum, and betting on your known winners (great tenants in place). This shows that our company is on the leading edge of property management innovation and market forecasting. Appfolio is the largest single-family property management software provider in the US. ![]() ![Rental proceeds are paid around the 10th]() Rental proceeds are paid around the 10th of each month. Very rarely are checks delayed, which is usually the result of unpaid rent. Move-in accounting and tenant placement service accounting can sometimes take a little additional time as they are much more complex and typically have more incoming information. Please allow up to 10 additional days in these situations. We are charged a large fee for every ACH transaction, so if we only have one or two checks to pay, we do sometimes mail. If mailing is not a viable option please notify us immediately and be aware it could add a few days to payment. Please consult your specific lease, but in most cases, the owner, and tenant must give 60 day’s written notice if they don’t want to renew the lease. Depending on several factors such as the quality of the tenant, the lease may renew for a year, or just go month to month. Once again, please consult your copy and make an important note to address the date when changes must be made